Compare your KPIs to industry benchmarks to uncover improvement opportunities
The 17th annual Professional Services Maturity™ Benchmark report by SPI Research offers a comprehensive global study of service organizations and their key performance metrics. Based on five fundamental Service Performance Pillars, this report provides professional service organizations (PSOs) with a reliable benchmark to assess their performance against industry peers.
A global study of service organizations and their key performance indicators
SPI Research evaluates the effectiveness of each pillar using 5 maturity levels, helping PSOs identify areas of underperformance and implement improvement strategies. These 5 pillars are:
- Leadership
- Client relationships
- Talent
- Service execution
- Finance and operations
Download the 2024 Professional Services Maturity Benchmark report for insights to make real-time changes necessary for growth. Discover best practices and help push your organization towards improvement.
