Dura-Lite Transfer Products Ltd
“Every day, new automations are implemented to improve everyone's work. The alert function makes our processes more fluid because we are notified in real time of failures, which prevents errors."
- Products and services: Manufacturing of heat transfer equipment
- Location: Calgary, Alberta, Canada
- Annual revenue: $20 to $25 Million
- Employees: 100
- Update the management system
- Automate processes
- Add new features
- Optimize information flows
- Improve monitoring for products under warranty
- Improve after-sales service
- SAP Business One
- Robust process automation
- Alert function with failure notifications
- Improved process flow across departments
- Easy scalability to support business growth
- Ease of customization
- Reduction of risk of human and/or system error
- Enhancement of efficiency and productivity
- Time saving
WHY FORGESTIK ?
- Professional expertise of each team member and the company as a whole
- Flexibility to adapt to our needs
- Quality of their after-sales service
- Training webinars available to customers
KEEPING YOUR ERP SYSTEM UP TO DATE TO REDUCE MANUAL PROCESSES
Dura-Lite is a world-leading manufacturer and supplier of heat transfer equipment based in Calgary, Alberta, with several manufacturing facilities located in North America, Australia and Asia. Since 1992, Dura-Lite supplies heating and cooling products for the heavy truck, bus, coach and motorhome markets, as well as for the industrial, agricultural and construction sectors.
With its extensive product line, the company’s pricing model requires daily management of several price lists, with personalized discounts offered based on the customer’s profile. Manually updating prices and calculating discounts for each product has been a real challenge for the company since the last update of its management software.
The same goes for product serialization and tracking. Most Dura-Lite equipment includes an after-sales warranty. The former version of the management system did not allow employees to create, assign, or even manage unique serial numbers for each of the products sold. The team therefore had the tedious task of carrying out this process manually for each purchase order.
NEW FEATURES AND AUTOMATIONS FOR AN OPTIMIZED PROCESS
Dura-Lite’s objectives were to optimize its information flow to bridge gaps between departments, allow employees to focus on the highest-priority tasks, reduce errors and increase customer satisfaction. These goals could only be achieved by further automating various manual steps—particularly processes related to purchases, sales, and after-sales service—while implementing more efficient follow-up processes.
In light of these objectives, a major overhaul of the management software was required with the addition of new features customized specifically for Dura-Lite’s needs. “We set out to find a competent and reliable partner to tackle this colossal task,” says controller Milena Tomol.
AUTOMATION: AN ESSENTIAL PREMISE OF SAP BUSINESS ONE
A fundamental element of SAP Business One software is process automation, which Dura-Lite wants to take advantage of. “We wanted to do business with a robust SAP partner who would have a clear understanding of our issues to implement the required additions and updates,” says Mrs. Tomol.
Dura-Lite chose to work with Forgestik on this major project after having evaluated a number of candidates. “Forgestik came highly recommended. From our earliest discussions, the consultants answered all our questions clearly and seemed genuinely interested in helping us,” she adds.
When processes have been in place for years, even decades, it can be daunting to revamp working methods and quite tempting to fall back into old habits. Once automations were implemented, however, the company saw an almost immediate increase in efficiency across its departments, which greatly facilitated daily operations. The purchasing department— initially reluctant to change—very quickly adopted the ERP solution and benefitted from considerable time gains.
“Our work environment is constantly evolving and SAP Business One is able to adapt to these changes. Every day, new automations are implemented to improve everyone’s work! The alert function makes our processes more fluid because we are notified about any failures in real time, which prevents errors,” Ms. Tomol reports enthusiastically.
FORGESTIK: A PRECIOUS ALLY AND RESOURCE
By choosing Forgestik as their growth partner, Dura-Lite was able to benefit from SAP Business One by automating its manual processes. “I am grateful that the consulting team at Forgestik took the time to explain how to do things in self-service mode, but also to create our own complex queries.”
The working relationship has only strengthened over time. Forgestik continues to offer fast and personalized service. Monthly Coffee Break training webinars offer tips and tricks on the software’s features, which helps Dura-Lite further increase their autonomy. “I would even go as far as to say that the Forgestik team and SAP Business One are major factors in our success!” declares Ms. Tomol.