Career

Point of Sales Implementation and Support Consultant

Job Description

  • Start date: As soon as possible
  • Hourly rate / Annual salary: To be discussed
  • Location : Montreal
  • Forgestik is looking for a consultant for the implementation and support (support) of point of sale systems compatible with SAP Business One.

The Consultant must: 

  • have a collegial or bachelor’s degree (engineering, information technology, accounting or relevant experience)
  • 2+ years of experience in support / support / point of sale system support (POS)
  • Good oral and written communication skills
  • are motivated by a desire to learn continuously
  • be bilingual is mandatory (French, English)
  • be geographically mobile (mainly in the province of Quebec and Ontario)

Candidates must have relevant experience in the support of POS solutions and have knowledge of the technical aspects surrounding POS systems.

In the course of employment, the candidate may be required to perform various tasks:

  • Assist our existing team in the implementation of POS solutions integrated with SAP Business One (iVend Retail, SMS or Alice POS)
  • Provide first-level support services to Forgestik-supported POS solutions by phone, e-mail and on-site
  • Provide support to stores via telephone and e-mail
  • Provide software, hardware and operational support to stores;
  • Identify and resolve questions, technical questions and customer queries correctly
  • Liaise with implementation consultants and suppliers (suppliers of POS, SAP and other solutions) to provide innovative solutions to customer problems
  • Maintain the support call log using the Autotask client support software
  • In-store training and support

If you want to join a dynamic and experienced team in the implementation of ERP business solutions, this position is for you. Applications will be treated confidentially and only successful candidates will be contacted.

Please no recruiting agencies!

Requirements

  • Important – Bachelor’s degree in administration
  • Important – At least 2 years of experience in implementing / supporting POS systems
  • Essential – Knowledge of POS systems
  • Asset – Knowledge of SAP Business One

Knowledge and Skills

  • Essential – good skills in oral and written communication
  • Essential – bilingualism (English/French)
  • Asset – POS solution certification

Company’s Description

Our mission 

Forgestik is a professional services company dedicated to software implementation and computer support. To this day, the enterprise has decided to focus most of its activities in the installation of SAP Business One, a SAP product specifically designed for small and medium-sized businesses. With more than 25 years of experience, Forgestik sees itself as the Canadian reference in the deployment of ERP solutions for SMEs specialized in the distribution, the food industry, the pharmaceutical field, and the production (build to stock).

In addition to its head office based in Montreal, the enterprise has also workplaces in Vancouver, Calgary, London, Toronto and Quebec City. Forgestik’s senior team is composed of more than 45 employees whose mission is to provide to Canadian SMEs the appropriate expertise to optimize their operations and ensure them a long-term sustainable growth.

The company offers services such as implementation and development of customizable solutions, consultation (business administration, information technology, finances, etc.), project management and support services. Thus, Forgestik is not only a provider; it is a trustworthy partner, which sets it apart from its competitors.

Our values

Forgestik is known for promoting great values, when it takes part of a project. By basing their approach on such beliefs, and with the help of their expertise, Forgestik’s employees have contributed towards building the success of the company.

COLLABORATION
Because of its approach focused on collaboration, Forgestik gives itself the means to become a real partner in its clients’ growth.

LISTENING
Forgestik believes that every success story starts by listening to others’ needs. In fact, understanding its clients’ complex reality might explain how Forgestik has found the right formula to succeed in its field.

TRUST
If Forgestik does not see itself as a simple provider, it is mostly because the company is able to create real, reliable and trustworthy relationships with its clients.

EXPERTISE
Forgestik’s clients have achieved success after success, thanks to the recognized expertise of the provider. This pledge of quality has inspired the company to continually propose the best solutions to its clients.

FLEXIBILITY
Because of a multitalented team, Forgestik has the knowledge needed to help its clients through achieving their goals, regardless the difficulties they are facing.

 

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Success story

Cascajares

“SAP Business One has become a fully-fledged member of the company. Without this software, we would not have been able to continue to grow.”

Nicolas Couture, operations director, Industrie Gastronomique Cascajares


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Contact us

You would like to know more about Forgestik? You have trouble managing your company? You want to attend a free demo? No matter why, do not hesitate to contact us. We will be glad to help you!  

Toll free 1-866-727-2146

business.one@forgestik.com

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